Summary of General Terms of Business
The Terms and Conditions provide an overview of our services. Our offers are intended only for consumers who are shopping for private purposes. We offer you a personalized shopping and service experience for items on "Arcigraphic".
1. Stipulation of the contract:
by placing an order on the website of "Arcigraphic", the user declares that he/she is acting solely for private purposes. The contract comes into effect by clicking the "Buy" button and upon receipt of the order confirmation.. We reserve the right to refuse or cancel orders generated by third-party automated programs or services.
2. Prices, shipping costs and terms of delivery:
the prices indicated when ordering are final prices, including VAT. Shipping costs shall be borne by "Arcigraphic" (selling company), unless specific shipping methods indicated in the order, such as express shipping. In addition, shipping charges may originate in the case of orders below the minimum order value provided. You will be informed about the amount before placing your order and receive further information in the detailed GTC.
3. Different payment methods:
different payment options are available, e.g. payment in advance, credit card, by invoice or Paypal. The actual payment methods possible at the exact time of ordering may vary, and you will be informed about the concrete payment methods offered before placing your order.
4. Use of vouchers:
promotional vouchers issued as part of promotional campaigns or purchased gift vouchers can also be redeemed as part of the ordering process. The respective conditions of the voucher apply.
5. Right of withdrawal:
consumer, you enjoy the statutory right of withdrawal. This means that you can withdraw from this online contract within 14 days after receipt of the goods without giving any reasons, by notifying us 1.) (e.g. by e-mail or mail) that you no longer wish to abide by the contract and 2.) by returning your order to us or our partner. All other information on withdrawal is available in the GTC.
7. Refunds:
any refunds will be made automatically through the same payment method used for the purchase.
8. Customer support:
if you have any questions, please see our support pages or contact us.
9. Potential grievances:
we have established a reporting and grievance procedure for the review of potentially illegitimate content. If you disagree with our decision, you have several remedies available to you.
10. Other:
statutory warranty rights apply. For more information, see the GTC.
General Terms and Conditions of Sale
General Conditions of Sale (GTC) for purchases made online on the site " Arcigraphic" invites users to read these General Conditions of Sale ("GTC") that govern the purchase of products and the handling of orders placed on the site. The offers on our website "https://Arcigraphic.it/" are intended exclusively for consumers who conclude the purchase for a purpose that can be attributed neither to a commercial nor professional activity.
1. Conclusion of the contract and delivery of products
1.1 By placing an order, you declare that you are acting solely for private purposes. 1.2 Every order placed on "https://Arcigraphic.it/" implies the conclusion of a contract of sale in the Italian language. When the order relates to a Product of "Arcigraphic", only one contract is concluded between the buyer and "Arcigraphic". 1.3 By clicking on the "Buy Now" button, the customer places a binding order with respect to the items contained in the virtual shopping cart. Once the order has been transmitted, "Arcigraphic" will send an order confirmation e-mail to the customer within 1 hour. A contract shall be deemed to be concluded in a binding manner upon receipt of an order confirmation from us. If the customer does not receive any order confirmation within the period specified in this Article 1.2, the relevant order shall be deemed to have been rejected by "Arcigraphic" and, therefore, to be of no effect. Orders in relation to which the customer has opted for advance payment shall be shipped as soon as "Arcigraphic" receives full payment of the purchase price and any shipping costs. "Arcigraphic" invites, therefore, the customer to make payment of the price as soon as it receives confirmation of the order and in any case within the next 7 days. 1.4 The buyer gives his prior consent to the assignment to third parties, in particular to "Arcigraphic" ( possible third party company), of claims for payment of the purchase price. 1.5Where the products covered by the order are not available for causes beyond the conduct of "Arcigraphic", the latter shall promptly notify the customer. In such a case, there is no obligation to deliver the goods ordered, unless "Arcigraphic" has assumed the risk of delivery of the products forming part of the order in question. In any event, if the products ordered are not available "Arcigraphic" shall without any delay refund, in favor of the customer, any amount already paid, if any. 1.6 "Arcigraphic" shall not be responsible for having to search for and find from other sources products that are not available. This provision shall also apply to orders for fungible goods (for which only the type and characteristics of the products are described). "Arcigraphic" is only obliged to deliver what is in stock and what it has ordered from its suppliers. "Arcigraphic" makes deliveries in the Italian territory only. If the delivery time is expressed in working days, this shall be understood as all those between Monday and Friday inclusive, with the express exclusion of any public holidays. 1.7 We reserve the right not to accept or to cancel an order where it has been sent by using software, robots, crawlers, spiders or any automated system or by script-based behavior and any use of third-party services in order to send an order on your behalf.
2. Prices, shipping charges and express delivery
2.1 The customer is obliged to pay the price published on the product page when placing the order. The stated price is final and includes VAT. 2.2 Shipping costs amount to (for Italy) 9,90€, for the rest of the countries that are part of SEPA the shipping costs amount to 19,90€ (VAT included) These shipping costs are invoiced by "Arcigraphic". In the event that the Customer returns the products in accordance with the procedure set forth in these conditions and applicable regulations, the shipping costs will be refunded. 2.3 Express delivery is available only for certain products. When placing the order, the Customer will display, if available, the option to opt for express delivery and the additional costs involved. This option provides for delivery of the goods within a maximum of 5 (five) business days. If delivery does not occur within this period, the customer will be reimbursed for the shipping costs incurred.
3. Payment
3.1"Arcigraphic" accepts several methods of payment including, for illustrative purposes:, by credit card, by bank transfer , Paypal and cash on delivery. "Arcigraphic" reserves the right to refuse certain payment methods and to require different payment methods for certain orders. Please note that "Arcigraphic" only accepts payments from bank accounts within the European Union (EU) and that the customer is responsible for any costs associated with the transaction. 3.2 In the case of a purchase made by credit card, the charge is made when the order is shipped. 3.3 The buyer agrees to receive invoices and credits in electronic format only.
6. Right of withdrawal for:
"Arcigraphic" Products. However, the right of withdrawal is subject to the following conditions: - the right applies to the purchased product in its entirety; it is not possible to exercise withdrawal only on part of the purchased product; - the purchased goods must be undamaged and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment); to limit damage to the original packaging, we recommend, when possible, to put it in a second box; should be avoided in all cases the affixing of labels or adhesive tapes directly on the original packaging of the product; Without prejudice to any repair costs for damages assessed to the original packaging, "https://Arcigraphic.it/" will refund the customer the full amount already paid, net of shipping costs incurred, within 14 days from the return of the goods, by transfer of the amount charged to the Credit Card or by Bank Transfer. In the latter case, it will be the customer's responsibility to promptly provide the bank details on which to obtain the refund (IBAN Code of the invoice holder). The right of withdrawal is totally forfeited, for lack of the essential condition of integrity of the good (packaging and / or its contents), in cases where it is ascertained: - the lack of the outer packaging and / or the original inner packaging; - the absence of integral elements of the product; - the damage of the product for reasons other than its transport. In case of forfeiture of the right of withdrawal, we will return to sender the purchased goods, charging the same shipping costs.
6.1 Effects of Withdrawal
Following withdrawal from this contract, "Arcigraphic" shall refund all payments made by the purchaser, including delivery costs (with the exception of any additional costs arising from the choice of a type of delivery other than the standard one offered by "Arcigraphic", without undue delay and in any event no later than 14 days from the day on which "Arcigraphic" is informed by the customer of the decision to exercise the right of withdrawal. Such refunds shall be made using the same payment instrument used by the customer at the time of purchase, unless otherwise agreed. Where the purchaser has chosen, as a method of payment at the time of purchase, cash on delivery, he must indicate, as part of the online withdrawal form, the bank account to which he intends to receive the crediting of the price. In the event of failure to indicate the bank details or in the event of indicating incorrect bank details, "Arcigraphic" will automatically credit the amount of the price to the customer's account, who may use it for subsequent purchases or request its subsequent return by notifying "Arcigraphic" of their bank details by responding to the email that "Arcigraphic" will send to communicate the crediting to the account. In any case, the customer shall not incur any costs as a consequence of such a refund. The refund may be suspended until receipt by "Arcigraphic" of the products subject to return or until the customer demonstrates that such goods have been shipped, whichever is earlier.
6.2 Standard withdrawal form
The customer who wishes to withdraw from the contract using the standard withdrawal form downloadable here is requested to fill it out and send it to the address: Notwithstanding the possibility for the customer to exercise the right of withdrawal by notifying "Arcigraphic" of any other explicit statement of his/her decision to withdraw from the contract, alternatively to the use of the above standard form the customer may use the following standard text: I/we (*) hereby notify the withdrawal from my/our (*) contract concluded for the purchase of the following goods/services (*)
11. Warranty for defects and deformities of the products and additional information
11.1 Purchases made on "Arcigraphic" are subject to the rules of the Consumer Code on warranty for defects and deformities of products. Therefore, the customer will be granted the rights set forth in Article 130 of the Consumer Code and these rights must be exercised within the terms set forth in Article 132 of the same Consumer Code. 12. Applicable Law 12.1 These GTC and the contracts of sale are governed by Italian law (and in particular by the Consumer Code - which in articles 46 to 67 regulates distance contracts - and by Legislative Decree 70 of 09/04/2003 on electronic commerce) and in light of this must be interpreted. 12.2 For any disputes that may arise in connection with the GTC and/or contracts of purchase and sale, Customers may activate an out-of-court dispute resolution procedure that complies with the requirements of Articles 141 et seq. of the Consumer Code. In the event that the Customer activates the above procedure "Arcigraphic" guarantees its participation in an attempt at amicable settlement. 12.3 The Customer is also entitled to make use of the online dispute resolution procedure available at http://ec.europa.eu/consumers/odr/ 12.4 Offers made available on "https://Arcigraphic.it/" may be used by persons of at least 18 years of age.